Returns & Exchanges
We want you to be completely enchanted by your Flower Knows purchase, but if you are not satisfied, we accept returns on unopened and unused products within 30 days of delivery. For hygiene reasons, cosmetics that have been opened or swatched cannot be returned.
Initiate Your Request
Contact our customer support team at support@flowerknows.co with your order number and the reason for your return to receive a Return Authorization.
Prepare Your Package
Securely pack the unused items in their original aesthetic packaging, ensuring all protective seals and decorative boxes are intact to prevent damage during transit.
Ship It Back
Affix the provided return shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking receipt.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing